RE: V5R1 Install Changes

On Wed, 20 March 2002, "Andy Nolen-Parkhouse" wrote:

>   I
> understand and appreciate the need to present the instructions
> electronically so that information can be current; this is a good thing.

I agree. The current, correct instructions should be available. This argues in 
favor of web access.


> Anything which makes those instructions harder to organize takes away
> from my ability to do my job well and efficiently; this is a bad thing.
>
> Somehow I doubt that I am the only one using the installation
> instructions in this manner.  Organization, clarity, and ease-of-use are
> key.

"Ease-of-use" in an upgrade/install has to include 'availability'. If I have an 
upgrade weekend scheduled and start at 8 PM Friday evening only to find out 
that there's a network problem somewhere between Seattle and San Francisco and 
that problem is stopping me from accessing the documentation, I'm not gonna be 
happy. If I can't access them when I need them, there's trouble.

Okay, sure, I can prepare ahead of time and follow every link that I think 
might be appropriate and print every thing I find. I suppose that'd do it.

Hey! I could search Infocenter for 'upgrade instructions' and print off all the 
listed documents! Yeah, that's the ticket...

Tom Liotta

--
Tom Liotta
The PowerTech Group, Inc.
19426 68th Avenue South
Kent, WA 98032
Phone  253-872-7788
Fax  253-872-7904
http://www.400Security.com


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