RE: IBM Electronic Service Agent site

This looks like something I"ve used to report problems and order PTFs. I
like reporting problems here, much more than calling IBM's support system.
This is because I don't need to wait on the phone, but can get replies with
email. I found it very handy.

Ordering fixes was also something I liked. I was able to order anything I
needed and got all the other required and updated fixes along with those I
ordered.

It also sounds like this has the feature wherein IBM can know of any
problem on your system automatically. This requires that you have IBM do
your hardware support, at least here in the States.

Our interface to this kind of thing is a little different from yours. I
tried yours and was able to log in to the point of entering country and
phone information, which I did not know. We usually get to this by
selecting a country first.

HTH

At 09:20 AM 3/14/02 +1100, you wrote:
>www.ibm.com/services/electronic
>
>Nathan Simpson
>Australian Wool Handlers
>Forest Rd
>Lara VIC 3212
>
>-----Original Message-----
>From: midrange-l-admin@midrange.com
>[mailto:midrange-l-admin@midrange.com]On Behalf Of Dan Bale
>Sent: Thursday, 14 March 2002 04:21
>To: midrange-l@midrange.com
>Subject: RE: IBM Electronic Service Agent site
>
>
>Hi Craig,
>
>Welcome to the list and the iSeries/AS400!
>
>I noticed that no one has responded to your post yet.  I have never heard of
>"IBM Electronic Service Agent site".  Maybe that's the Aussie version of
>North America's IBM Electronic Customer Support (ECS)?  We use ECS to
>download PTFs, report problems to IBM, etc.  If so, I know in N.A. you
>normally have to use IBM for hardware service to be able to use ECS.
>
>Or maybe it's a v5 thingy (totally unrelated to ECS), with which I have no
>experience with.
>
>Sorry I couldn't be of more help.  Hopefully you can educate us on this.
>
>- Dan Bale
>
>-----Original Message-----
>From: midrange-l-admin@midrange.com
>[mailto:midrange-l-admin@midrange.com]On Behalf Of Craig Smith
>Sent: Tuesday, March 12, 2002 9:49 PM
>To: 'midrange-l@midrange.com'
>Subject: IBM Electronic Service Agent site
>
>
>Hello All,
>
>This is my first post to this mailing list and I am a bit of an
>iseries/AS400 newbie, so please forgive any ill-informed questions that I
>might post. I am having some trouble accessing the IBM electronic service
>agent site to finish off our service agent setup and I was wondering whether
>anyone else had run into the same trouble? Also, I was wondering whether I
>could get some feedback on other people's experiences with using this
>service (any caveats etc?).
>
>Thanks in advance,
>
>Craig Smith
>Coogi Australia
>
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