Re: Suddenly I'm a hardware guy? shhheeessshhhhh.

Personally I use the web site versus the phone or ECS.  The phone is too
much work and the ECS doesn't give you Airborne tracking numbers and email
status reports of where the PTF's are.

There are a couple of Internet methods.  One downloads them immediately,
which is great for a few.  But for cum's and groups I use the other and the
status and tracking is fine.

Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin



                    "Phil"
                    <sublime78ska@yahoo       To:     <midrange-l@midrange.com>
                    .com>                     cc:
                    Sent by:                  Fax to:
                    midrange-l-admin@mi       Subject:     Re: Suddenly I'm a 
hardware guy?  shhheeessshhhhh.
                    drange.com


                    03/02/2002 01:12 PM
                    Please respond to
                    midrange-l






In the US you can also call 800-237-5511 and once you get an operator tell
her you want to order PTF's.  She can do it without routing your call to
someone else.  Then they'll be shipped to you.

The url is www.as400service.ibm.com (no 's'), which gets redirected to
www-912.ibm.com

Personally, I usually call or use the ECS line.  I find the website to be
too much work to order PTF's.  Great for finding a PTF for a problem,
though.

Phil

>
> Where/how does one learn to get and apply PTFs and upgrades?  one machine
> is
> a 150 at V4R3, the other is a 270 at V4R5.
>
> Please don't just answer "read the friendly manuals".  I spent yesterday
> afternoon on the phone, on the IBM web sites, and in the bookshelves. IBM
> s help phone lines said  "as400services.ibm.com"  but thats a 404.
>
> I tried Ops Navigator but that wasn't useful either.
>


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