AS/400 Support for Windows Network Neighborhood (AS/400 NetServer) was unable to start.

This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.
--
[ Picked text/plain from multipart/alternative ]
We are having problems getting AS/400 NetServer to start.  We have just now
started experiencing this problem about two weeks ago.  We upgraded to the
820 model in December 2001 but this problem started a couple of weeks ago,
OS v5r1.  We have tried the RESET and START in OpsNav and we have Ended
TCP/IP and started it again and AS/400 NetServer still does not start.  Any
Suggestions?

Problem:
AS/400 Support for Windows Network Neighborhood (AS/400 NetServer) was
unable to start.
                         Additional Message Information



 Message ID . . . . . . :   CPIB683       Severity . . . . . . . :   40

 Message type . . . . . :   Information

 Date sent  . . . . . . :   02/13/02      Time sent  . . . . . . :
07:54:58


 Message . . . . :   AS/400 Support for Windows Network Neighborhood (AS/400

   NetServer) was unable to start.

 Cause . . . . . :   The required AS/400 NetServer job QZLSSERVER was unable
to
   start because of reason code 5.  See the following reason codes and their

   meanings:

     1 - Unable to retrieve user credentials.

     2 - Unable to retrieve credentials.

     3 - Exchange user profile failed.

     4 - Unable to obtain lock for service program QZLSSRV1 in library QSYS.

     5 - Start of the NetBIOS over TCP/IP failed with return code 3420.

     6 - Start of the internal server failed with return code 3420. Note:

   Return code 16 indicates that there is another computer on the network



  already using the same name as the AS/400 NetServer server name.

    7 - Error occurred when sharing resources with the network.

    8 - Unable to retrieve maximum incorrect sign-on attempts system value.

    9 - Unable to retrieve code page information.

    10 - Unable to retrieve host IP address because of return code 3420.

    11 - AS/400 NetServer requires the services of TCP/IP, which is not

  started.

Recovery  . . . :   Complete recovery for the specified reason code.

    1 - Contact your service provider.

    2 - Contact your service provider.

    3 - Contact your service provider.

    4 - Use the Work with Object Locks (WRKOBJLCK) command to find the owner

  of the lock and take steps to remove the lock.

   5 - Start AS/400 NetServer with the reset option using the Start Server

 (QZLSSTRS) API.  If the problem continues, restart TCP/IP with the End

 TCP/IP (ENDTCP) and Start TCP/IP (STRTCP) commands.  Note:  This may affect

 other users.  When TCP/IP is active, start AS/400 NetServer with the reset

 option using the Start Server (QZLSSTRS) API. If the problem continues,

 contact your service provider.

   6 - If the return code is 16, verify that the AS/400 NetServer server
name
 is unique on the network.  For all other return codes, restart the QSERVER

 subsystem with the End Subsystem (ENDSBS) and Start Subsystem (STRSBS)

 commands. Note:  This may affect other users. After the QSERVER subsystem
is
 started, start the AS/400 NetServer using either the Start Server
(QZLSSTRS)
 API or the Start TCP/IP Server (STRTCPSVR *NETSVR) command. If the problem

 continues, contact your service provider.

   7 - Use the Display Message (DSPMSG) command to see messages in the
 QSYSOPR message queue related to resource sharing failures.
   8 - Contact your service provider.
   9 - Contact your service provider.
   10 - Contact your service provider.
   11 - Use the Start TCP/IP (STRTCP) command to start TCP/IP services.

More...

Connie Webster
IBM Certified Specialist, AS/400 RPG IV Programmer
Senior Programmer
Town of Jupiter
 <mailto:conniew@jupiter.fl.us> conniew@jupiter.fl.us
FAX:  561-741-0904
Phone:  561-746-5134



Please visit the Town of Jupiter online at http://www.jupiter.fl.us