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  3. January 2002

Re: Assistance with missing OS/400 CD required

Simon wrote:

> When IBM shipped my 170 with 440 one of the OS/400
> installation CDs was incorrect.  I did not notice
> the error at the time because the system came with
> 440 pre-installed.  IBM are unwilling to burn a
> replacement CD for me at this late stage.

What would IBM do if they'd shipped the right CD but it now turned out to
be unreadable? Would they support you in that case or would they still
leave you high and dry? I can understand why the delay between the shipment
and your discovery of what is after all their error makes it difficult for
them, but I can't understand why they won't help you.

Dave...
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