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                    "Ed Fishel"
                    <edfishel@us.ibm.co       To:     midrange-l@midrange.com, 
mi400@midrange.com
                    m>                        cc:
                    Sent by:                  Fax to:
                    midrange-l-admin@mi       Subject:     Re: "TigerTools Says 
It Can Remove OS/400 Governors"
                    drange.com


                    10/30/2001 10:24 AM
                    Please respond to
                    midrange-l







I am responding to some of the questions our IBM customers/Business
Partners are asking relative to the Fast400 product offered by TigerTools:

Fast400 is not a program that IBM either supports or endorses. Fast400
appears to be a "patched" program that alters the identification of
interactive workloads. IBM's long standing advice has been, and continues
to be, to not run patched programs. Running patched programs can result in
unexpected or unreliable system behavior.

TigerTools is not an IBM Business Partner. In fact, IBM has no history with
TigerTools and has no knowledge of their ability to support Fast400. They
appear to have come on the scene only very recently, via creation of a
website, there seems to be little other available information about
TigerTools. As with any software provider, customers should evaluate
whether or not TigerTools offers the type of support structure they
require.

IBM agreements prohibit customers from activating, or allowing a third
party product to activate, built in capacity without authorization from and
payment to IBM. In addition, the agreements prohibit the use of licensed
code for any purpose other than to enable the machine to operate in
accordance with its specifications, make back-up copies or to display code
for maintenance purposes.

Putting aside the fact that running Fast400 may enable interactive capacity
for which you have not paid, you need to consider the following: IBM will
make adjustments to OS/400 to address the unauthorized enablement of unpaid
for capacity ... whether it be interactive, processor, DASD, etc.

Ed Fishel,
edfishel@US.IBM.COM




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