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>I'm sure I understand this correctly, but what if you're out of warranty
but have an IBM hardware service >contract?  Can we still get Service
Director?  Is it a free service?
>Dan Bale 

Yes Dan, there is a Santa Claus, it's a free service with an IBM hardware
service contract.  The CE loads and configures it to use your modem.  When
your system gets certain hardware errors it will call IBM and download the
PTF's (I think you still have to apply them).  As someone else said, I've
had IBM call me up and tell me that the disk was screaming for help and
needed to be replaced, all done live and while in service (the way it should
be).

David Boling (bolingde@co.rowan.nc.us) 
Information Systems Director 
Rowan County Information Systems Department 


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