Re: IBM SupportLine -- MIDRANGE-L

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At 5/25/01 01:24 PM -0400, you wrote:
>Easiest would be to ask: "Do you have a SupportLine contract?"  Y/N

  A little more involved, but maybe a few text boxes to ask:

  "What do you like most / least about IBM Support?"

  "If you are not a SupportLine customer, what would IBM need to do to 
embrace you into the fold?"

  "Do you think it's: Too expensive, decent value, prohibitive, stratospheric?"

  "Does the current structure of available services meet your needs?  If 
not, what changes would you like to see?"

  "Have you ever received a correct invoice from IBM?"  (OK, that one is 
not really relevant to SupportLine, but it's a pet peeve...)

  -mark

  

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