Re: IBM SupportLine

Dan,
Like the other response, I wouldn't be caught without it.

And IBM has really been "kissing up" lately, really nice, I mean.  I guess a
lot of folks complained, but not me.  I've NEVER had a problem with
supportline.  About half the time, the conversation goes something like
"Here's the situation, this is what I'm going to do, is that alright?".
But, they have really saved my butt many times.  And have saved hours many
more.

For most of my clients, running a big machine, supportline is really
expensive, if you get the 24x7 option.  What I often do for them is get an
hourly (T&M) supportline contract, where you just pay (a little higher rate)
for the yours you actually use.  In general, this saves a bundle over a
year's period.

As for me, as I've said on this forum before, I make 1-4 supportline calls a
week, for myself or a client.  I used to do a lot of upgrades and still do a
lot (well, more than most folks) disaster recoveries.  A few times, I've
walked into a DR where they didn't have a contract and set up before I
started.

Anyway, get a contract in place...if you don't think you'll use it much, get
an hourly contract.  Then, at least you can call.  I've found that the
answer to most problems begins with 1-800.

AS/Resources, Inc.
William A.(Tony) Corbett
IBM Certified Specialist - AS/400 Developer
http://www.asresources.com
corbett@asresources.com
404-784-4737


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