Re: HELP w/ IBM bureaucracy

Couldn't I just save the trouble and send a letter off to Lou?

Or would I be better off sending it to the current
AS/400-iSeries-eServer-midrange manager?

Dan Bale
IT - AS/400
Handleman Company
248-362-4400  Ext. 4952

-------------------------- Original Message --------------------------

Local company here wanted to start at the top.  Pulled a D&B on IBM.  Found
out who ran it.  And called him up.  Needless to say, some VP intercepted
the call  but the fecal matter rolled down hill really quick!

Rob Berendt

==================
Remember the Cole!




                    "Denis Robitaille"

                    <DRobitaille@cascad        To:     <MIDRANGE-L@midrange.co
m>
                    es.com>                    cc:

                    Sent by:                   Subject:     Re: HELP w/ IBM
 bureaucracy
                    owner-midrange-l@mi

                    drange.com





                    03/29/01 08:31 AM

                    Please respond to

                    MIDRANGE-L









2 things you may try:
- Write a letter to IBM. They are very sensitive to written document. In
it, name names and explain it the way you did it with us. Do not address it
tou your rep (put her as CC to it). address your note higher at IBM.
- Do what I do when I cant get a correct answer from a rep. Ask for his/her
boss, if that does not work, ask for the boss boss. Insist, the bosses are
the one that can override burocraty.

Good luck

Denis Robitaille
Directeur services techniques
Cascades Inc
819 363 5187
fax 819 363 5177
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