Re: Remote Printer Problem

>>>snip>>>
We have a remote printer (Outq) that the  spool file status is *SND
but nothing at all is happening. What should I be looking for to determine the 
casue of the problem?
>>>snip>>>

Phil,

You can do a WrkJob Job(remote_outq)  Option(*SELECT).  If you have multiple 
jobs with the remote_outq name, you will see the Select Job screen.  Choose the 
job whose Status = Active.  You will see Work with Job screen, where you can 
select option 10 to look at the job log.  This may help you determine what is 
causing your problems.

Usually when I have a spool file in *SND status in a remote output queue that 
isn't actually getting sent, the problem is that the printer (Jet Direct card) 
is rejecting the AS/400s attempts to send it data.  This could be caused by a 
lot of reasons, including having multiple devices using the same IP address.  
If you are having this problem, try resetting the printer and the JetDirect 
card.

Something that may make problem-solving a little easier is to convert your 
remote output queues to printer devices if your printers support PJL (most 
printers after the HP3 printers do).  I had about 100 printers to convert from 
remote output queues to printer devices, so I created a command that would 
convert them automatically.  If you go this route and would like a copy of the 
source for the command, let me know.

Regards,

Todd Kidwell (Netstar)
AS/400 System Administrator
(313) 224-0578

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