RE: 9347

At 04:58 PM 7/11/00 -0500, you wrote:

Hi,

I had a (NEW) customer that discovered on December 27 that his 9347 was not 
working.  (They had been somewhat dilatory in the backup strategy over the 
last 5 years [*BRAINDEAD].)

IBM told they that they couldn't fix the 9347 any more.  When I pointed out 
to IBM that they were fully capable of collecting quarterly billing for 
this piece of equipment, they delivered a new 9348!  I did have to scream, 
very loudly very high up in IBM, and I got one day service.  On the other 
hand the customer did have an unmovable deadline that they were 
facing.  (Note the date referenced above, and remember what I said, 
[*BRAINDEAD].)

Al


>Not a Chinaman's chance.
>
>The customer does have some responsibility to review the bills.  And
>to coorespond, via writing, to drop equipment.  I could see a month
>or three refund if you said IBM snuck something in, but 4 years?!?
>
>
>
>
>
>
>chris.bipes@cross-check.com on 07/11/2000 04:47:26 PM
>Please respond to MIDRANGE-L@midrange.com@Internet
>To:     MIDRANGE-L@midrange.com@Internet
>cc:
>Fax to:
>Subject:        RE: 9347
>
>Thank You to all who have replied.  Now what are my chances of getting
>$399/Qtr for 4 years refunded?  8->)
>
>Christopher K. Bipes    mailto:ChrisB@Cross-Check.com
>Sr. Programmer/Analyst  mailto:Chris_Bipes@Yahoo.com
>CrossCheck, Inc.        http://www.cross-check.com
>6119 State Farm Drive   Phone: 707 586-0551 x 1102
>Rohnert Park CA  94928 Fax: 707 586-1884
>
>If consistency is the hobgoblin of little minds, only geniuses work here.
>Karen Herbelin - Readers Digest 3/2000
>
>
>-----Original Message-----
>From: Glenn Birnbaum [mailto:gbirnba@rei.com]
>Sent: Tuesday, July 11, 2000 12:15 PM
>To: 'MIDRANGE-L@midrange.com'
>Subject: RE: 9347
>
>
>Yes, a 9347 is the old slide mount 1/2 inch reel tape that only went to
>1600bpi density.
>
>Glenn
>
> > -----Original Message-----
> > From: Chris Bipes [mailto:chris.bipes@cross-check.com]
> > Sent: Tuesday, July 11, 2000 11:42 AM
> > To:   Midrange-L (E-mail)
> > Subject:      9347
> >
> > Ok can any one remember if the Tape drive 9347 is the old slide mount 1/2
>real tape drive?  IBM is still billing us maintenance for this and I think
>we scrapped it Years ago.  If not, What the Heck is a 9347 Tape drive.
> >
> >
> > Christopher K. Bipes  mailto:ChrisB@Cross-Check.com
> > Sr. Programmer/Analyst        mailto:Chris_Bipes@Yahoo.com
> > CrossCheck, Inc.      http://www.cross-check.com
> > 6119 State Farm Drive Phone: 707 586-0551 x 1102
> > Rohnert Park CA  94928 Fax: 707 586-1884
> >
> > If consistency is the hobgoblin of little minds, only geniuses work here.
>Karen Herbelin - Readers Digest 3/2000
> >
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Al Barsa, Jr. - Account for Midrange-L
Barsa Consulting, LLC.  
400 > 390

Phone:          914-251-1234
Fax:            914-251-9406
http://www.barsaconsulting.com
http://www.taatool.com
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