RE: Is ERP dead?

I think the Toys 'R Us problem _was_ a result of neglecting the operational
side of the business.  They knew how to keep stores supplied, but didn't
know much about the mail order business.  Shipping small orders is entirely
different from putting pallets of stuff on trucks.  I suspect that in the
rush to get the web site up, they thought they could get away with
improvising the fulfillment part.  I think that most established mail order
companies have an operational edge in selling stuff on the internet.  Once
you take the order, the fulfillment part is no different from any other
order.  

-----Original Message-----
From: DAsmussen@aol.com [mailto:DAsmussen@aol.com]
Sent: Tuesday, May 30, 2000 2:37 PM
To: MIDRANGE-L@midrange.com
Subject: Re: Is ERP dead?

/*               Big Snip                                  */
Surprising, but many companies _DO NOT_ know whether or not they can fill an

order.  Toys 'R US certainly isn't a "mom and pop" operation, yet they
failed 
the "Christmas test" miserably.  Really Joel, look at the stuff your company

sells -- you guys have been "high tech" before it was cool to be so :)!

Regards!

Dean Asmussen
Enterprise Systems Consulting, Inc.
Fuquay-Varina, NC  USA
E-mail:  DAsmussen@aol.com

"The truth of the matter is that you always know the right thing to do.  
Doing it is the hard part." -- H. Norman Schwarzkopf
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