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I'm relieved to hear that! I thought it was me going mad.  I suppose 'good'
and 'bad' are bound to subjective view-points.  I sometimes think that
changes are made for change-sake - it gives an impression of progress, sadly
not always the case.  The number of changes in IBM staff who handle our
account, and always it seems, in the middle of a problem.  Account details
changing? you're lucky, it took me over 6 months to agree the account number
I should be using! 

Jeff Bull.

-----Original Message-----
From: Jeff Crosby [mailto:jlcrosby@fwi.com]
Sent: Wednesday, April 19, 2000 2:36 PM
To: MIDRANGE-L@midrange.com
Subject: Re: Web Tech Support


"Shaw, David" wrote:

> One of the things that frustrates me with many of IBM's support changes
over
> the last few years is that the new stuff is apparently being done by
people
> unfamiliar with what the old stuff was capable of.  They proudly implement
> these "wonderful" new features which aren't as good as what they had 5 or
10
> years ago.  If Internet delivery of PTF's requires more manual steps than
> ECS delivery of PTF's, why would I want to use it?  If InfoCenter is
harder
> to find information in than BookManager Library Reader or even STRINFSKR
> (and it is!), why should I be happy about being forced to use it?  And why
> oh why can't they ever keep a customer's account details correct for more
> than 1 day?

That was right on.  If IBM "improves" some of this stuff much more, it
will be impossible to use efficiently.

-- 
-Jeff
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