RE: E-commerce Architecture

 Not  abdicating 100% service level but a  reasonable  knowledge such that
a  huge Toys R Us thing does  not  repeat itself within e commerce.
Strategy is good  customer  awareness is good. Unhappy customers  or
unpleasantly surprised customers are not good. I beleive Sharper Image
believes in  a  very positive type customer image  and policy.


At 09:46 AM 01/27/2000 -0800, Joel Fritz  wrote:
>Real time inventory information at the point of sale is something a lot of
>retailers of all sorts don't really have.  
>
>This is something you can deal with through your inventory management
>strategy or changing your software.  Opinions differ as to which is better.
>Keeping track of inventory isn't ever exact.  The measure of success is a
>combination of profit margin and minimizing back orders.  Knowing exactly
>what you have on hand at any given moment isn't necessarily as important as
>knowing you can fill orders in a reasonable time (immediately is best) and
>you're not wasting money on excess inventory.  Not simple.    
>
>> -----Original Message-----
>> From: Glenn Ericson [mailto:Glenn-Ericson@att.net]
>> Sent: Thursday, January 27, 2000 7:29 AM
>> To: MIDRANGE-L@midrange.com
>> Subject: RE: E-commerce Architecture
>> 
>> 
>> 
>> I  could  see this  if you do not have a back end  
>> intergration to your
>> production system which  should have these capabilities.
>> 
>> 
>> At 09:17 AM 01/27/2000 -0500, you wrote:
>> >Dean,
>> >
>> >>> IMO, the _ONE_ thing that your e-commerce approach is 
>> missing is the same
>> >
>> >>> thing that most of them are -- real time ATP (available 
>> to promise).
>> >
>> >I agree with your comments about "available to promise".  I may have
>> >neglected to mention it in my original message but we fully 
>> understand the
>> >implications of late deliveries.  Late deliveries have been 
>> known to happen
>> >with normal store orders!
>> >
>> 
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________________________
Glenn Ericson,    
Phoenix Consulting LLC
Ph.(718)898 9805  Fx .(718)446 1150
mailto:Glenn-Ericson@att.net
__________________________
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