Re: Latest V4R2 Cum Tape

At 10:11 AM 6/22/1998 -0500, you wrote:
>I, too, have multiple AS/400's.  I only use ECS on one of them.  When I
tried to use SNDPTFORD for cums on the one 400 for the rest of my 400's I
envariably got a call from IBM confirming my order.  Guess they were trying
to make sure that I wasn't hoarding tapes or CD's.  This left me really
vexed.  Now I order all of my cum media through the following:
>http://service.software.ibm.com/as400.us.reg/orderptfmedia?lang=english|1
>Fantastic service and tracking.  Each order generates 3 emails:  1)  Got
your order and the order number assigned is ..., 2) We have packed your
order and the Airborne waybill number assigned is ...., 3) Airborne has
picked up your order and again your waybill # is ... and order # is ...
>IBM's websites for technical support are shining examples of what can be
done.
>Another one of my favorites is in support of my support line contract.  No
longer do I have to call and explain my problem via voice to a couple of
entry level phone operators prior to getting someone who knows their stuff.
 I can type up the problem, cut and paste error messages and submit the
problem.  I can see most of IBM's responses to the problem.  Set the
severity.  When IBM updates the problem I get an email telling me to check
it.  I can switch it over to voice just like any other problem if I want
to.  This web site is:
>http://service.software.ibm.com/as400.us.reg/ccms?lang=english

I agree completely with Rob. This method of ordering PTFs and
reporting/updating problems is, IMO, one of the best things IBM has done
recently. Response is very timely, and I don't end up waiting on hold. Love
it!

It's solved a problem we have with ordering PTFs. Because we use 3rd party
support for the hardware, we cannot order machine (MFnnnnn) PTFs over the
ECS line. But we can do this with a browser. The order bypasses everything
and goes stright to Boulder—fantastic! It takes a little longer, but no
limitations on the number of PTFs (20 with ECS), and all pre/co-reqs are
included. The latter is not the case when we order v3r2 PTFs from a V4r1
machine, e.g.

One thing Rob didn't mention is that you can get to the carrier's tracking
system, too.

Three cheers to IBM! Huzzah! Huzzah! Huzzah!

Vernon Hamberg
Systems Software Programmer
Old Republic National Title Insurance Company
400 Second Avenue South
Minneapolis, MN  55401-2499
(612) 371-1111 x480


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