Re: B Series OS

Gary Feinstein wrote:

> Mark Lazarus wrote:
> >
> >  This is part of a sad state of customer support / attitude from
> IBM.  I
> > have a client that purchased a used F04 from an IBM BP.  They also
> licensed
> > OS/400.  The machine hadn't been IPLed in a while.  The system asked
> for a
> > key, which they tried to get from IBM.  They were sent from dept. to
> dept.,
> > person to person in an almost endless circle.  This lasted for
> several
> > *WEEKS* (I think it was 6) !!!  To make matters worse, IBM paperwork
>
> > insisted this was an F06 instead of the F04 it really was (even
> though they
> > can easily look this up in their databases.)
> >
> >  Anyway, by the time this ordeal was finally solved, the customer
> was ready
> > to send the system back and get a PC system!!!
> >
> >  -mark
> >
> Sounds familiar.  I have been trying for close to 2 months to get the
> V3R7 upgrade ordered.  I still don't have it.  I guess IBM is planning
>
> on surprising me for Christmas with it.
> Gary

Although, I am very critical of IBM, I do feel this may be a bp
problem.  IBM is usually prompt (damn it I said usually, didnt I?), in
fulfilling the orders.  Although, bp and IBM should be semantically
identical to AS/400 professionals, unfortunately they are not and that
is a problem.  JMO.

In another note, IBM announced earnings higher than the most optimistic
wall street financial analyst!  Maybe now, they can get rid of the tiers
or at least collapse them?

--
Thank You.

Regards

Dave Mahadevan.. mailto:mahadevan@fuse.net


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