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Ronald Nolan Melby
40097 Long Lake Road
Richville, Minnesota 56576
(218) 346 3399
qgenesist@xxxxxxxxxxx

Qualifications and Skills:

· 18 years of iSeries (AS/400) systems management and programming experience focusing on Customer Relationship Management (CRM) and Computer Telephony Integration (CTI).

· Extensive application development, application architecture, problem solving, debugging and troubleshooting skills.

· Installed and supported more than 50 systems, some of which include: General Electric (750 users), Bell Atlantic (5000 users), EDS (250 users), Kentucky Higher Education (150 users), Bank of America (100 users), Brink?s Home Security (500 users) and American Business Lists (250 users).

Experience:

Programmer/Analyst Cross USA Inc., 2 years

2004-present ? Programmer/Analyst

· Hands-on application developer, using COBOL, COBOLILE, RPGIII, RPGIV, RPGILE, SQL, CL, CLLE, Subfiles, Query, SDA, PDM, RLU, System APIs, DDM, TCP/IP, DB2/400, MI (IRP), ICF

· Programming, installation and design of complex AS/400 software systems.

Senior Systems Application Specialist, Castel Inc., 10 years

1996-2001 ? Senior Systems Application Specialist

1988-1992 ? Software Specialist

· Hands-on application developer, using RPGIII, RPGIV, RPGILE, SQL, CL, CLLE, Subfiles, Query, SDA, PDM, RLU, System APIs, DDM, TCP/IP, DB2/400, MI (IRP), ICF

· On-site project management, programming, installation and design of complex CRM/CTI systems.

· Teamed with owners and all levels of management to design and institute company wide training and automation courses.

· Participated in various heterogeneous integrations from Mainframe to Personal Computer.

· Project Manager for Bell Atlantic contract, supervising eight Castel employees, training, and advising

14 Bell Atlantic employees and various contractors, with contracts in the $1 to $2 million range.

· Convinced Castel owners to program CISCO interfaces, resulting in approximately $15 million in sales and remains the company focus.

· IBM Business Partner and member of IBM CTI vendor council.

· Developed proposal and secured first IBM ISDN CTI trials for Castel customer.

Vice President, Information Services, Telnet Systems Inc., 8 years

1992-1996 ? Vice President, Information Services

1985-1987 ? Director of Information Systems

· Hands-on application developer, using RPGIII, RPGIV, RPGILE, SQL, CL, CLLE, Subfiles, Query, SDA, PDM, RLU, System APIs, DDM, TCP/IP, DB2/400, ICF

· Responsible for managing staff of 12 operations and programming development professionals.

· Planned and executed complete overhaul of CRM application design to standardize workflow model, reducing client acquisitions from 3 weeks to 3 days.

· Consistently number 1 contracted vendor in a field ranging from 3 to 12 competitors, enabling Telnet to dramatically enhance revenue streams.

· Increase of system availability and client base allowed Telnet to acquire another site.

· IT budgets authority, client and vendor negotiation responsibilities.



Education:

· Northland Community College, Thief River Falls, Minnesota

Major: Computer Science Minor: Business Administration

· Moorhead State University, Moorhead, Minnesota

Major: Computer Science Minor: Business Administration

· Sun Course Certificate:

OO Analysis and Design for Java Technology (UML)

· Sun Course Certificate:

Java Programming Language Workshop

· Sun Course Certificate:

Java Programming Language

· Lotus Course Certificate:

Notes R4 System Administration

· Lotus Course Certificate:

Notes R4 Application Development


References:

Available upon request.

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