Re: Technical Support Representative iSeries

I forgot to mention ... this job is located in Oakbrook Terrace, IL,
which is a western suburb of Chicago.

David Gibbs wrote:
> Technical Support Representative iSeries      
> 
> 
> As a member of the MKS Global Customer Care team, you will provide
> technical support to customers, prospects, partners and consultants.  As
> part of a global customer care organization, you will be collaborating
> with support colleagues worldwide in providing world-class customer
> support to all clients. Your duties will include responding to technical
> inquiries, problem diagnosis and escalation of issues for resolution.
> You will consult on installation and implementation issues, review/write
> scripts, test code, recommend improvements, and contribute to product
> development based on your direct customer interaction.
> 
> To join the team, you must be a “techie” and be able to discuss obscure
> product behavior/features with customers, along with a demonstrated
> ability to analyze and solve problems, as well as effectively
> communicate the issues, written and verbal.
> 
> We’re looking for the following qualifications:
> •     1-3 years technical support experience, preferably software support
> •     university degree or college diploma in a relevant field, or an
> equivalent amount of experience in the related field
> •     excellent written and oral communication skills
> •     working knowledge of iSeries400
> •     programming background a plus
> •     a desire to work directly with customers and a strong commitment to
> customer satisfaction
> •     Above all, you must be able to communicate clearly!
> 
> Your customer-oriented attitude, patience and ability to discuss issues
> at various levels makes you an ideal candidate for this position. You
> are a clear communicator with the ability to multi-task.
> 
> MKS is a high-quality, high energy company in which the customer support
> organization is greatly respected for its technical expertise and
> assistance.  Come and enjoy the respect and rewards that go along with
> the job!
> 
> Send your resume to jobs@xxxxxxx