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Today's Topics:
1. Re: Scheduled A/R Aged Balance Report
(Gindlesperger, Dale)
2. Re: Change Management (Burns, Bryan)
3. Re: Change Management (Greg Wenzloff)
4. Re: Change Management
(Kevin.Gerard@xxxxxxxxxxxxx) 5. Re: Change
Management (LeLeux@xxxxxxxxxxxx)
6. Re: Change Management (Sansi, Jim)
-----------------------------------------------------------------
-----
message: 1
date: Fri, 25 Jul 2008 09:27:47 -0400
from: "Gindlesperger, Dale" <DGindle@xxxxxxxxxxxx>
subject: Re: [MAPICS-L] Scheduled A/R Aged Balance Report
We did it with ROBOT. Sorry! But that is
a superb solution for this sort of thing.
Dale "Cork" Gindlesperger
Midrange Account Manager
Link Computer Corporation
Stadium Drive
Bellwood, PA 16617
Phone: 814-742-7700 Ext. 351
Fax: 814-742-7900
Cell: 814-442-1291
-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-
bounces@xxxxxxxxxxxx] On Behalf Of Diven, Julie
Sent: Friday, July 25, 2008 9:17 AM
To: mapics-l@xxxxxxxxxxxx
Subject: [MAPICS-L] Scheduled A/R Aged Balance Report
Does anyone have the CL to run this job not through the
menu? So we
could schedule it to run weekly without operator
intervention? If so
would anyone be willing to share it? I hate reinventing
the wheel.
Thanks!
Julie Diven
IT Manager
Awrey Bakeries, LLC
734-513-9634
_______________________________________________
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------------------------------
message: 2
date: Fri, 25 Jul 2008 08:55:23 -0500
from: "Burns, Bryan" <Bryan_Burns@xxxxxxxxxxxx>
subject: Re: [MAPICS-L] Change Management
Greg,
Our network specialist recommended Track-It and we're looking at
buying it to help us with our J SOX requirements. He likes
it for the asset management functionality. But I already
installed a ticket logging system on the iSeries that's free and
browser based - MANTIS400.
It seems that the scope involved in implementing a help desk
package to assist with J SOX documentation has creeped into
asset management. How long do you think it would take us
to buy, install, configure, and make use of Track-It for SOX
purposes? We've got a very short timeline for this SOX stuff.
If you were to start anew with a help desk package, what would
you do? Also, is the annual maintenance fee for Track-It
reasonable?
Bryan
-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-
bounces@xxxxxxxxxxxx] On Behalf Of Greg Wenzloff
Sent: Friday, July 25, 2008 6:41 AM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management
We also use Track-It as part of our change management
procedures. I
liked Track-It until we upgraded to the recent version
8.1. Now I do
not like the helpdesk portion of it. Some windows
nut head changed it
so that you have to point and click in a dozen places to get something
entered or updated. Maybe it is just me but I
would say version 8.1
helpdesk is sucky. But it works though and it is
useful for SOX
procedures so I would still recommend it.
Greg
-----Original Message-----
From: Jon Le Roi [mailto:jleroi@xxxxxxxxx]
Sent: Thursday, July 24, 2008 5:23 PM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management
It has always been an interesting discussion with Auditors regarding
security for small departments with 1 or 2 developers that are
also the
Security officers. Who watches the watchers? I have found that
the key
element is to have lots of documentation and reports to show
what has
changed and why.
Regarding Help Desk tools, we purchased Track-IT from Numara
Software (
http://www.numarasoftware.com/Track-It.asp ). We have used it a couple
of years now and are quite happy with the functionality. Our
users enter
their own tickets into the system and can check on the status of their
requests all via a web browser. A number of our Sox Controls are
handledvia this tool as well as it is our repository of all
change request
documentation. In addition, I use it to inventory I.T. assets;
track key
software licensing; and to produce reports for monthly and quarterly
management reviews of I.T.
Regards,
Jon Le Roi
Director of I.T.
Tegal Corporation
-
_______________________________________________
This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
To post a message email: MAPICS-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
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at http://archive.midrange.com/mapics-l.
------------------------------
message: 3
date: Fri, 25 Jul 2008 10:09:24 -0400
from: "Greg Wenzloff" <GWenzloff@xxxxxxxxxxx>
subject: Re: [MAPICS-L] Change Management
Bryan,
The person who has the detailed answers is on vacation
today. I'm sure
she would answer you on Monday.
We are currently only using the helpdesk ticket part of Track-
It. It
was easy to install as far as I know. Our corporate
HQ controls the
license so I don't know the cost. I'm not much help.
For SOX you are channeled into having some type of logging
system for
tickets which you already have. None of our
auditors have asked about
asset tracking but Track-It has that module. You
already seem to have
the key piece of software, you may not need something else.
Greg
-----Original Message-----
From: Burns, Bryan [mailto:Bryan_Burns@xxxxxxxxxxxx]
Sent: Friday, July 25, 2008 9:55 AM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management
Greg,
Our network specialist recommended Track-It and we're looking at
buyingit to help us with our J SOX requirements. He likes
it for the asset
management functionality. But I already installed a ticket
loggingsystem on the iSeries that's free and browser based -
MANTIS400.
It seems that the scope involved in implementing a help desk
package to
assist with J SOX documentation has creeped into asset
management. How
long do you think it would take us to buy, install, configure,
and make
use of Track-It for SOX purposes? We've got a very short
timeline for
this SOX stuff.
If you were to start anew with a help desk package, what would
you do?
Also, is the annual maintenance fee for Track-It reasonable?
Bryan
-
------------------------------
message: 4
date: Fri, 25 Jul 2008 09:35:45 -0500
from: Kevin.Gerard@xxxxxxxxxxxxx
subject: Re: [MAPICS-L] Change Management
I would love to hear some dialog from other
customers on how you deal with
SOX requirements as it relates to putting in
changes around Enterprise
Integrator. This is primarily around how you
handle the export/import of
business objects along with putting in the User
Exit code related to
them. (For example you use your normal
process for the program objects,
but then someone has to still do the
Export/Import). There typically are
some clean-up tasks and verification of user exits
after an import is
done.
I've see a few ways this is handled. None of them
see perfect. How is the
segregation of duties handled for example.
What do you do when the import
"blows up". What are your process steps around
this? Do you handle simple
customization changes within SOX?. Do you hit
security issues related to
the Export/Import? Just a lot of messy
details when you get into
Enterprise Integrator development. It's not
as clean.
Just wondered if someone had any comments or
suggestions. I think Infor
has plans to address this (or improve it) so maybe
we can get some
statement of direction in regards to that as well
at some point.
Kevin
-------------------------------------------
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Kevin Gerard, Senior Technical Consultant
TriMin Systems, Inc. - Infor Channel Partner
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www.triminmfg.com
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-----mapics-l-bounces@xxxxxxxxxxxx wrote: -----
To: "MAPICS ERP System Discussion"
<mapics-l@xxxxxxxxxxxx>
From: "Greg Wenzloff"
<GWenzloff@xxxxxxxxxxx> Sent by:
mapics-l-bounces@xxxxxxxxxxxx
Date: 07/25/2008 09:09AM
Subject: Re: [MAPICS-L] Change Management
Bryan,
The person who has the detailed answers
is on vacation today. I'm sure
she would answer you on Monday.
We are currently only using the
helpdesk ticket part of Track-It. It
was easy to install as far as I
know. Our corporate HQ controls the
license so I don't know the
cost. I'm not much help.
For SOX you are channeled into having
some type of logging system for
tickets which you already
have. None of our auditors have asked about
asset tracking but Track-It has that
module. You already seem to have
the key piece of software, you may not
need something else.
Greg
-----Original Message-----
From: Burns, Bryan
[mailto:Bryan_Burns@xxxxxxxxxxxx]
Sent: Friday, July 25, 2008 9:55 AM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management
Greg,
Our network specialist recommended
Track-It and we're looking at buying
it to help us with our J SOX
requirements. He likes it for the asset
management functionality. But I
already installed a ticket logging
system on the iSeries that's free and
browser based - MANTIS400.
It seems that the scope involved in
implementing a help desk package to
assist with J SOX documentation has
creeped into asset management. How
long do you think it would take us to
buy, install, configure, and make
use of Track-It for SOX purposes?
We've got a very short timeline for
this SOX stuff.
If you were to start anew with a help
desk package, what would you do?
Also, is the annual maintenance fee for
Track-It reasonable?
Bryan
-
_______________________________________________ This is the MAPICS
To post a message email: MAPICS-ERP System Discussion (MAPICS-L) mailing list
L@xxxxxxxxxxxx To subscribe,
unsubscribe, or change list options,
visit:
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or email: MAPICS-L-request@xxxxxxxxxxxx
Before posting, please take a moment to
review the archives
at http://archive.midrange.com/mapics-l.
------------------------------
message: 5
date: Fri, 25 Jul 2008 07:48:50 -0700
from: LeLeux@xxxxxxxxxxxx
subject: Re: [MAPICS-L] Change Management
We found annual maintenance for Track-It to be akin
to rebuying it - EVERY
YEAR!
It's per user, they still haven't caught on to web-
based licensing.
I'm going to look for something in the open source
world, we're about to
buy a Linux server for QAD, so I'm willing to have
3 plants run off the
same app. I will look at MANTIS400 in the
same manner - thanks for that
tip!
Thanks for the input - keep 'em coming!
-----mapics-l-bounces@xxxxxxxxxxxx wrote: -----
To: "MAPICS ERP System Discussion"
<mapics-l@xxxxxxxxxxxx>
From: "Burns, Bryan"
<Bryan_Burns@xxxxxxxxxxxx>
Sent by: mapics-l-bounces@xxxxxxxxxxxx
Date: 07/25/2008 06:55AM
Subject: Re: [MAPICS-L] Change Management
Greg,
Our network specialist recommended
Track-It and we're looking at buying
it to help us with our J SOX
requirements. He likes it for the asset
management functionality. But I
already installed a ticket logging
system on the iSeries that's free and
browser based - MANTIS400.
It seems that the scope involved in
implementing a help desk package to
assist with J SOX documentation has
creeped into asset management. How
long do you think it would take us to
buy, install, configure, and make
use of Track-It for SOX purposes?
We've got a very short timeline for
this SOX stuff.
If you were to start anew with a help
desk package, what would you do?
Also, is the annual maintenance
fee for Track-It reasonable?
Bryan
-----Original Message-----
From: mapics-l-
bounces@xxxxxxxxxxxx [mailto:mapics-l-
bounces@xxxxxxxxxxxx] On Behalf Of Greg Wenzloff
Sent: Friday, July
25, 2008 6:41 AM
To: MAPICS ERP System
Discussion Subject:
Re: [MAPICS-L] Change Management
We also use Track-It as part of our
change management procedures. I
liked Track-It until we upgraded to the
recent version 8.1. Now I do
not like the helpdesk portion of
it. Some windows nut head changed it
so that you have to point and click in
a dozen places to get something
entered or updated.
Maybe it is just me but I would say version 8.1
helpdesk is sucky. But it
works though and it is useful for SOX
procedures so I would still recommend it.
Greg
-----Original Message-----
From: Jon Le Roi [mailto:jleroi@xxxxxxxxx]
Sent: Thursday, July 24, 2008 5:23 PM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management
It has always been an interesting
discussion with Auditors regarding
security for small departments with 1
or 2 developers that are also the
Security officers. Who watches the
watchers? I have found that the key
element is to have lots of
documentation and reports to show what has
changed and why.
Regarding Help Desk tools, we purchased
Track-IT from Numara Software (
http://www.numarasoftware.com/Track-
It.asp). We have used it a couple
of years now and are quite happy with
the functionality. Our users enter
their own tickets into the system and
can check on the status of their
requests all via a web browser. A
number of our Sox Controls are handled
via this tool as well as it is our
repository of all change request
documentation. In addition, I use it to
inventory I.T. assets; track key
software licensing; and to produce
reports for monthly and quarterly
management reviews of I.T.
Regards,
Jon Le Roi
Director of I.T.
Tegal Corporation
-
_______________________________________________ This is the MAPICS
To post a message email: MAPICS-ERP System Discussion (MAPICS-L) mailing list
L@xxxxxxxxxxxx To subscribe,
unsubscribe, or change list options,
visit:
http://lists.midrange.com/mailman/listinfo/mapics-l
or email: MAPICS-L-request@xxxxxxxxxxxx
Before posting, please take a moment to
review the archives
at http://archive.midrange.com/mapics-l.
_______________________________________________ This is the MAPICS
To post a message email: MAPICS-_______________________________________________
L@xxxxxxxxxxxx To subscribe,
unsubscribe, or change list options,
visit:
http://lists.midrange.com/mailman/listinfo/mapics-l
or email: MAPICS-L-request@xxxxxxxxxxxx
Before posting, please take a moment to
review the archives
at http://archive.midrange.com/mapics-l.
------------------------------
message: 6
date: Fri, 25 Jul 2008 08:06:25 -0700
from: "Sansi, Jim" <jsansi@xxxxxxxxxxx>
subject: Re: [MAPICS-L] Change Management
Bryan--- We have been using TrackIT for several years now and several
releases... I'm not sure off the top of my head but someone who is
halfway savvy with Windows and SQL server should be able to get
it going
in about a week, depending on how many features you have and
want to use
(like integrating Exchange email to open tickets, etc).
-J
-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Burns, Bryan
Sent: Friday, July 25, 2008 6:55 AM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management
Greg,
Our network specialist recommended Track-It and we're looking at
buyingit to help us with our J SOX requirements. He likes
it for the asset
management functionality. But I already installed a ticket
loggingsystem on the iSeries that's free and browser based -
MANTIS400.
It seems that the scope involved in implementing a help desk
package to
assist with J SOX documentation has creeped into asset
management. How
long do you think it would take us to buy, install, configure,
and make
use of Track-It for SOX purposes? We've got a very short
timeline for
this SOX stuff.
If you were to start anew with a help desk package, what would
you do?
Also, is the annual maintenance fee for Track-It reasonable?
Bryan
-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Greg
WenzloffSent: Friday, July 25, 2008 6:41 AM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management
We also use Track-It as part of our change management
procedures. I
liked Track-It until we upgraded to the recent version
8.1. Now I do
not like the helpdesk portion of it. Some windows
nut head changed it
so that you have to point and click in a dozen places to get something
entered or updated. Maybe it is just me but I
would say version 8.1
helpdesk is sucky. But it works though and it is
useful for SOX
procedures so I would still recommend it.
Greg
-----Original Message-----
From: Jon Le Roi [mailto:jleroi@xxxxxxxxx]
Sent: Thursday, July 24, 2008 5:23 PM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Change Management
It has always been an interesting discussion with Auditors regarding
security for small departments with 1 or 2 developers that are
also the
Security officers. Who watches the watchers? I have found that
the key
element is to have lots of documentation and reports to show
what has
changed and why.
Regarding Help Desk tools, we purchased Track-IT from Numara
Software (
http://www.numarasoftware.com/Track-It.asp ). We have used it a couple
of years now and are quite happy with the functionality. Our
users enter
their own tickets into the system and can check on the status of their
requests all via a web browser. A number of our Sox Controls are
handledvia this tool as well as it is our repository of all
change request
documentation. In addition, I use it to inventory I.T. assets;
track key
software licensing; and to produce reports for monthly and quarterly
management reviews of I.T.
Regards,
Jon Le Roi
Director of I.T.
Tegal Corporation
-
_______________________________________________
This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
To post a message email: MAPICS-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/mapics-l
or email: MAPICS-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/mapics-l.
_______________________________________________
This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
To post a message email: MAPICS-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/mapics-l
or email: MAPICS-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/mapics-l.
------------------------------
_______________________________________________
This is the MAPICS ERP System Discussion (MAPICS-L) digest list
To post a message email: MAPICS-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
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Before posting, please take a moment to review the archives
at http://archive.midrange.com/mapics-l.
End of MAPICS-L Digest, Vol 6, Issue 188
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