Another case of big company eating littler company, and forcing little
company (and their customers) onto big company's stuff. Why do smaller
outfits seem to have better systems?
For the most part, we have avoided that at our company (when we were
bought), we still run mostly our own stuff, and our customers are very
happy about it (they really like COM_Net). But that happens a lot. My
bank went through that about 5 times, and each time the systems got worse
(which is puzzling, considering that each time they got bigger!). Finally,
I gave up and work with my Credit Union now. Heck with the big banks!
On the plus side, it seems that Infor/MAPICS are doing a lot of
development! Which I unfortunately can't take advantage of until I go to
R7, which I can't do until I get a bigger i5...... At least I still get
good people answering my questions! And I do like the method of on-line
responding better than the old e:Info's way. I guess we'll learn.
But I do miss the information "push" that we got before on hot fixes and
CUM announcements. It's a shame that's missing.
Dale Gindlesperger
IT Manager/Special Projects Leader
Fleetwood Folding Trailers, Inc.
258 Beacon Street
Somerset, PA 15501
"Willie J. Moore"
<WJMoore@finewire
.com> To
Sent by: "MAPICS ERP System Discussion"
mapics-l-bounces@ <mapics-l@xxxxxxxxxxxx>
midrange.com cc
Subject
08/03/2007 01:51 Re: [MAPICS-L] Update notifications
PM from Infor Support.
Please respond to
MAPICS ERP System
Discussion
<mapics-l@midrang
e.com>
Nick,
They did not respond until I called this morning and ask for an update. I
would have
been nice if they would have told us this at the begining.
The SH14406 the suggested is not easy to go through and try to find what
should be downloaded.
They should have done some resurch of us users to see what we needed, ect.
Instead of just making
major changes and telling us we have to live with it..
Willie...
-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx]On Behalf Of
Nick_Radich@xxxxxxxxxxxxxx
Sent: Friday, August 03, 2007 10:38 AM
To: MAPICS ERP System Discussion
Subject: Re: [MAPICS-L] Update notifications from Infor Support.
Hi Willie,
How long did it take Infor to respond to you?
I put the same question out to them a week ago, and have not heard
anything yet.
Thanx,
Nick
Nick Radich
Sr. Programmer/Analyst
EPC Molding, Inc.
Direct (320) 679-6683
Toll free (800) 388-2155 ext. 6683
Fax (320) 679-4516
nick_radich@xxxxxxxxxxxxxx
"Willie J. Moore" <WJMoore@xxxxxxxxxxxx>
Sent by: mapics-l-bounces@xxxxxxxxxxxx
08/03/07 11:59 AM
Please respond to
MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx>
To
<mapics-l@xxxxxxxxxxxx>
cc
Subject
[MAPICS-L] Update notifications from Infor Support.
Just received this responce from INFOR (Mapics).
Willie...
-----Original Message-----
From: Infor.Support@xxxxxxxxx [mailto:Infor.Support@xxxxxxxxx]
Sent: Friday, August 03, 2007 7:26 AM
To: Willie J. Moore
Subject: Incident # 878886 update from Infor Support
Please reply to this email if you wish to add an activity update to your
Infor Incident 878886.
Dear WILLIE MOORE,
The following update was made to your Infor Support Incident # 878886 on
08/03/2007 by Irma Zamot:
Topic: Update
Notes: Willie,
Once support moved to the new server, they stopped sending out email
notifications. Understand that this is an important part to our
organization, management is working with our internal area to get this
back on line. There is no date as to when it will be available but we
know it is important for this type of communication to go out. In the
meantime, you can review:
SH14406 XAR7 INFOR ERP for iSeries R7 Downloadable fixes
and query fixes for your application, but Willie, do not apply fixes
unless you have the problem that it is correcting.
Irma
Details: User not getting any alerts to program updates since going to the
new website.
Client's Reference ID:
To view this Update and / or add your own updates to this incident, please
access Infor Support Online:
http://onepoint.infor.com/applix_login/Inquiries.aspx?ID=878886
midrange.com
