If the cost of a canned Field Service solution is out of your budget, you
may want to consider creating your own to meet your need like Dale has done.
Then find a hardware solution and a third party software company to
integrate the two.

There are many data collection companies that offer a CDMA/GSM device
including Intermec. Finding a device that meets the needs of your
application should be easy, but if receipt printing is an option, not all
hardware vendors can do both.  

We are doing a similar type of project for route delivery/confirmation
receipt printing for a MAPICS customer using mobile devices with printing
and our QuikTrac solution that I would be glad to share with you the details
off line.

Andy Jacobs
Integrated Barcoding Systems
1.517.266.7771 Ext.101

-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx]
On Behalf Of Walker, Dale
Sent: Wednesday, August 18, 2004 2:24 PM
To: mapics-l@xxxxxxxxxxxx
Subject: Field Service Solution

We are considering implementing a field service/warranty claims
solution. The MAPICS Field Service Management solution comes with a
boatload of pre-requisites ($$) that we don't have so it isn't on the


Does anyone have input regarding other solutions to consider?

WC Fields?




Thanks in advance,

Dale Walker

VP, Management Information Systems

Gross-Given Mfg. Co. / Automatic Products Intnl' 

St. Paul, MN


direct       651-290-4349

fax           651-224-5559

cell          651-270-4150



www.automaticproducts.com <http://www.automaticproducts.com/> 


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