Re: Customer Order Fill Rate / On Time Reporting -- MAPICS-L

Michael,

as Bonnie mentioned, my company sells a MAPICS add-on system called On-Time Performance Improvement System (OTIS). OTIS is designed to measure the company's performance from its customers' perspective. Its primary objective is to determine 1) the company's ability to meet customers needs and 2) the company's ability to meet its promises to customers. Sales performance is directly related to manufacturing's ability to produce to a schedule. Therefore, OTIS also tracks manufacturing performance by 1) comparing actual completion date to due date of manufacturing order (MO) and 2) tracking actual manufacturing cycle time.

OTIS includes the following measures: Service level - Ability to ship based upon customer request date Delivery performance - Ability to ship based upon promise date Manufacturing performance - Ability to complete manufacturing orders on due date Manufacturing cycle time - Actual time (in working days) to complete a MO.

Overall sales performance based upon service level and delivery performance may be determined by assigning a weight to each measure. These sales measures may be based upon ship date from your dock or estimated arrival date at your customer's dock.

You can find more information on our web site (www.parassolutions.com) or I can mail you some literature.

Michael.Huber@xxxxxxxxxxxxxxxxx wrote:

Does any one do any of this type of reporting? I am trying to determine a good method of doing such, but I keep hitting road blocks.

I guess I am looking for examples or suggestions on how others might report these numbers.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Michael K. Huber Applications Development & AS/400 Operations Pentair/Plymouth Products, Inc 502 Indiana Ave - Sheboygan, WI 53081 Phone: (920) 451-9417 FAX: (920) 803-3541 Cellular: (920) 698-0013 Mobile Messaging: 9206980013@xxxxxxxxxxxxxx ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Confidentiality Note: This e-mail message and any attachments to it are intended only for the named recipients and may contain confidential information. If you are not one of the intended recipients, please do not duplicate or forward this e-mail message and immediately delete it from your computer. _______________________________________________ This is the MAPICS ERP System Discussion (MAPICS-L) mailing list To post a message email: MAPICS-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/mapics-l or email: MAPICS-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/mapics-l.


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Gernot Langle
PARAS Solutions, Inc.
http://www.parassolutions.com
mailto:glangle@xxxxxxxxxxxxxxxxxx