Re: European vs. US implementations (for Paul Connolly from MikeEllis /ISI)

Paul,

I haven't done any scientific studies, but my experience with European 
implementations vs. US is exactly as you have said.  The US mentality has 
been traditionally to adjust business processes to meet the standard 
design.  The European (more specifically German) attitude has been that 
the customer people know better than software people in all instances and 
the software should conform.   I believe this derives from other social & 
cultural norms in the two parts of the world.

Michael G. Ellis
Information Systems International, Inc.
A Global ERP Consulting Firm
815-398-1670 x23
 
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Aristotle, Nichomachean Ethics


date: Thu, 5 Jun 2003 09:32:30 +0100 
from: paul.connolly@xxxxxxxxxxxxx
subject: Functionality and Support: USA Vs European Businesses

Hello

Following on from the many discussions on the functionality, support, and
robustness of MAPICS XA could I ask the following question:

In general, are European businesses more demanding in bending the
functionality of software to meet their business processes as opposed
(perhaps) to the American's willingness to bend their processes to meet 
the
vanilla software?

It appears to me from a lot of the responses of this group that there is a
significant correlation of favourable/ unfavourable opinions depending on
the USA/ European divide.

Cheers

Paul