Re: Beware what MAPICS sells you (from Mike Ellis / ISI for DennisGuy Vaillant) -- MAPICS-L

Thanks Mike,

Many of us would share your sentiments,

the whole industry is becoming more complex, 'Do Diligence' is a phrase that come to mind when searching for new modules, or complete 'software'. Some affiliates do come under pressure to make Qtr sales figures, as is the case in any business, but I think most are looking to long-term relationships. Prior Mapics User, Affiliate Consultant, and current Independent Consultant.

Jeff Snyder,   CPIM
Mapics Consultant

From: michael.ellis@xxxxxxxxxxxxxxx Reply-To: MAPICS ERP System Discussion <mapics-l@xxxxxxxxxxxx> To: mapics-l@xxxxxxxxxxxx Subject: Re: Beware what MAPICS sells you (from Mike Ellis / ISI for Dennis Guy Vaillant) Date: Fri, 2 May 2003 20:53:27 -0500

Dennis,

It seems that your comments represent your views, but I'm doubtful they
represent the preponderance of users.  MAPICS, while desparately in need
of marketing & sales vigor, has been known for and has earned a reputation
of being honest with customers.  That comes from a long-standing IBM
history and a tradition of delivering what is believed to be best for its
customers.

Software is a complex purchase and requires sophisticated buyers and
consultative sales people.  When either is missing, the chance for
dissatisfaction increases greatly.  Undoubtedly, those situations occur,
but the company and the enterprise have NOT earned the criticism you
lodged.

As a matter of full disclosure, I've had many different relationships with
MAPICS over the years, but do not represent the company in any way.

Mike Ellis / ISI

Message: 9
Date: Thu, 1 May 2003 19:56:15 EDT
From: Denroxi@xxxxxxx
Subject: Re: auto-release of licensing

watch out what the sellers MAPICS sells you. They have a great deal of
hidden
costs. Once you by the system you find out you need client access, ptf's
are
not up to date, etc. Did you by 24-7 support?? extra money upfront no
service
when you really need it. I could go on and on.

i have been involved with MAPICS for 20+ years, so this is not an irate
user,
but they definitely use the buyer beware method of selling

i am in a situation like that right now with a client who added a machine
as
a supposedly sister company of a "strategic account" of MAPICS.

Welcome to MAPICS. Many long nights to come.

Dennis Guy Vaillant


Michael G. Ellis
Information Systems International, Inc.
A Global ERP Consulting Firm
815-398-1670 x23

Choose ISI consultants to ensure consistently top quality implementation
services at all levels of your organization.

"To enjoy the things we ought and to hate the things we ought has the
greatest bearing on excellence of character. "
Aristotle, Nichomachean Ethics
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