RE: new look on e-Info "search for solutions"

OK, I promised my "first impressions" this morning, and, Phil, sorry. I
don't find the new "look" as easy to use as the old one.

The thing that bothers me about the new serch system is after you put in
your search and you get the next screen with the pull-down menus. On the old
system, you had check boxes for the "similar statements," and you could
filter by selecting multiple statements while eliminating those that
obviously didn't match your situation. With the pull-down, you get to select
ONE statement, not all those that look like they might apply. This made my
searching much slower, as I'd have to constantly "back up" to select another
"similar statement". I finally gave up and just scanned all the "hits" in
the list. Definately a step BACKWARDS for making the site more usable!

I also didn't see any difference between the "quick search" and the
"interview me" results - maybe because I used the same keywording in each.
(Sorry if those terms aren't exactly correct - our Internet connection is
temporarily down so I'm writing from memory.)

And ditto to Ann's comments - we need to know if one response is newer /
updated from another response. The old pages also had the problem ID, which
I could reference in documenting a new incident report - it was "cleaner"
than describing the old problem before describing how my new problem
differed.

My two-cents worth....  -- Joan

Joan McCready, IS Manager      phone:  636-479-4499
MetalTek International         fax:  636-479-3399
The Carondelet Division        www.metaltekint.com
8600 Commercial Blvd
Pevely, MO  63070


-----Original Message-----
From: Phil Ferrigno [mailto:Phil.Ferrigno@mapics.com]
Sent: Thursday, August 22, 2002 1:42 PM
To: mapics-l@midrange.com
Subject: Re: new look on e-Info "search for solutions"



Thanks Joan, this is good timing.  The email announcement for this is
scheduled for this evening.  We went live with the new version last Friday
but did not want to announce it at that time to prevent a couple thousand
people hitting it at once.

The new look is from installing the latest version of the search engine we
use.  It has one very nice enhancement that is not readily apparent. With
the upgraded version new and changed knowledge items are available
immediately on the web.  Previously there was at least one day delay.

We will look forward to everyone's comments and suggestions.

Best Regards,

Phil



                      "McCready, Joan"
                      <Joan.McCready@metal        To:       "MAPICS-List
(E-mail)" <mapics-l@midrange.com>
                      tekint.com>                 cc:       "McCready, Joan"
<Joan.McCready@metaltekint.com>
                      Sent by:                    Subject:  new look on
e-Info "search for solutions"
                      mapics-l-admin@midra
                      nge.com


                      08/22/2002 12:28 PM
                      Please respond to
                      mapics-l






To all:

I'm curious what everyone's reaction is to the "new look" and new
functionality of the eInfo web site for "No Wait Response Search: FAQs,
Tips, PTFs." In order to give everyone a chance for an unbiased opinion,
please DO NOT respond until tomorrow (Friday, Aug 23) - I promise to
respond
tomorrow first thing.

        thanks - Joan

Joan McCready, IS Manager      phone:  636-479-4499
MetalTek International               fax:  636-479-3399
The Carondelet Division             www.metaltekint.com
8600 Commercial Blvd
Pevely, MO  63070

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