Re: [Re: PTFs]

> When I encounter a problem with a ptf I have downloaded, I normally take the
following steps to trouble shoot :-

1 ) Open Windows Explorer
2 ) Select the downloaded ptf and Use File Properties
3 ) Compare the size of the file downloaded in bytes with what was stated in
the download PTF on Mapics website. If they are not of the same size, then
most likely - a problem with the download.
4 ) Select MS Dos prompt
5 ) Select the folder you have downloaded the ptf.
6 ) Type the DIR command to check that the PTF has been properly saved as
SHXXXXXX.XXX. If you find that it resembles SH99999.999.999. Use the REName
command to correct the problem.
7 ) Finally if the AFDWEBGET command fails, display the joblog to find the
error.
8 ) If all else fails, delete and download again.

In the majority of the cases - I have found that when I download the file
again the problem goes away.

regards



> -----Original Message-----
> From: Georges [mailto:georges.goossens@sylvania-lighting.com]
> Sent: Monday, October 02, 2000 8:34 AM
> To: MAPICS-L@midrange.com
> Subject: RE: PTFs
> 
> 
> Some time ago I also experienced a problem with PTF .000 extension
download.
> I noticed that if I download with Microsoft Explorer I have an error when
> using AFDWEBGET(CPF5175)when I download with Netscape I do not get that
> error.
>  What is rather strange is the following experiment. Use WINDOWS explorer
> select TOOLS ,OPTIONS , FILE TYPES , NEW TYPE , associated extension 000 ,
> ok , gives an error 'the extension '.000' is already in use by file type
> '000_auto_file'. What is also strange is that the extension .000 is also
> taken by Geoworks http://pw2.netcom.com/~estraws/types.html
> I submitted this to Mapics support.
> the reply of mapics support
> 
> the 000 file extension may have been associated with a Open or View action
> with Microsoft's Internet Explorer. The association occurs when customer's
> attempt to open or view a MAPICS PTF via Internet Explorer. The easiest
> method to resolve this problem is to un-install Internet Explorer. After
> Internet Explorer has been successfully removed from the PC, you can
> reinstall Internet Explorer without any problems.
> 
> To avoid this problem in the future, one should only save our PTF's to disk
> when prompted by Internet Explorer. In other words, never select the Open
> option in Internet Explorer when it comes to MAPICS PTF's.
> 
> The above only applies to our PTF's with numeric file extensions (eg: 000,
> 240, 640, 650, etc). You should not have any problems with EXE, TXT, and
> DOC file types.
> 
> Tim Rodriguez - MAPICS Support.
> 
> 
> Original Message-----
> From: owner-mapics-l@midrange.com [mailto:owner-mapics-l@midrange.com]On
> Behalf Of Chris Neely
> Sent: Monday, October 02, 2000 12:48 AM
> To: mapics-l@midrange.com
> Subject: PTFs
> 
> 
> 
> 
> Are PTFs that end in '.000' informational PTFs?
> 
> I'm trying to apply SH13740.000. It appears to be a prerequisite at XA 5.5
> for
> installing AM Plus. I'm getting the error CPF4525 when using the AFDWEBGET
> command against it. I checked the mapics website already and meet the
> software
> requirements for windows NT  and client access. Is the problem that this is
> actually a informational PTF?
> 
> Thanks
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