RE: Adding customer masters

Yes I did report it to MAPICS and the support person to respond to the call
would not admit that it was a problem.  So I had her pass it to someone else
that has yet to get in contact with me.  The support persons answer to the
"problem" was to assign each user a block of numbers that they could use.
Yeah great, but it does not stop it from happening again if the user keys in
the number wrong.

Steve Jones
Sr. Programmer/Analyst
Sjones@hpproducts.net <mailto:Sjones@hpproducts.net> 



        -----Original Message-----
        From:   Dave Shaw [SMTP:dshaw1@infoave.net]
        Sent:   Wednesday, May 05, 1999 10:38 AM
        To:     mapics-l@midrange.com
        Subject:        Re: Adding customer masters

        -----Original Message-----
        From: Jones Steve <SJones@hpproducts.net>

        >Has anyone ever had this problem when adding customer masters in
XA.  We
        >have about 20 people who enter new customers. In MAPICS when you
press F6
        to
        >add a customer, it prompts you to enter a new customer number and
does a
        >check to see if it already exist.  Well lets say you have two
different
        >users enter the same number,  what happens?  The first user to
finish the
        >entry of all the data gets the customer number and poor user number
two
        does
        >not even get a message that all the data they just typed in is
GONE!  My
        >question is how do other companies assign customer numbers?

        I've never seen this, but our customer master is pretty static.
Have you
        reported this to MAPICS?  I would think that this is a problem that
they
        would want to fix.

        --
        Dave Shaw, General Nutrition, Greenville, SC
        To subscribe to the MAPICS-l mailing list send email to
        MAPICS-L-SUB@midrange.com
        The opinions expressed may not be my employer's unless I'm
sufficiently
        persuasive...


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