Fw: Responses to Frequently Asked Questions about IBM Lotus Sametime December 14th 2005

This note contains links (URLs) to technical support documents (technotes) 
which answer frequently asked questions (FAQs) regarding IBM Lotus 
Sametime. These technotes have been selected as often used by our own 
Support organization when working to help callers.

You are receiving this notification because you are one of the Sametime 
customers who have called us for technical support in the past 12 months. 
If you do not wish to receive notifications like this one from Sametime 
Information, please reply to this email and change the Subject field to 
'unsubscribe' (without quotation marks).

This list of links can also be found in a Knowledge Collection (
http://www.ibm.com/support/docview.wss?rs=477&uid=swg27006515), which we 
encourage you to bookmark because we update the collection periodically. 
The Knowledge Collection also contains links to previously distributed FAQ 
Responses. In addition, we also have a technote (
http://www.ibm.com/support/docview.wss?rs=0&uid=swg21195515) listing 
frequently visited technotes based on web server statistics. We plan to 
combine these two documents into one in January.

Title: After upgrading to Windows XP SP2, users unable to start Sametime 
meetings, launch Connect or test meetings
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21176141

Title: Integrated awareness on Notes 6.5.x results in server outages
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21206369

Title: Sametime server Configuration Bridge service fails to start
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21098735

Title: Are there any considerations for Notes Instant Messaging or DWA 
Instant Messaging when using an LDAP directory?
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21138689

Title: Sametime 'Sharing Your Screen...' frame is grayed out, Whiteboard 
does Not load, Participant list is empty and A/V does not work
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21098452

Title: Sametime trace file COMMON.DIAG grows quickly with warning messages 
after upgrading Windows 2003 to SP1
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21203311

Title: User participating in multiple Sametime chats - IMs are sent to 
incorrect user
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21088028

Title: Issues starting a Sametime server using Terminal Services or 
Microsoft Remote Desktop
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21106554

Title: How a Sametime server establishes a community connection with other 
Sametime servers
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21206752

Title: Sametime: Users Cannot Access Meetings or Admin Cannot Administer 
Server - Returned to Home URL
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21086545

Title: Server load considerations for Notes Instant Messaging
Link: http://www.ibm.com/support/docview.wss?rs=899&uid=swg21222797

Title: How to enable chat logging on a Sametime server (repeated from 
prior mailing)
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21086729

Title: How to enable or disable HTTP tunnelling on a Sametime server over 
port 80 (repeated from prior mailing)
Link: http://www.ibm.com/support/docview.wss?rs=0&uid=swg21090222

Please consider providing us feedback on each of the technotes. Every IBM 
technote has a Rate This Page section at the bottom that you can use to 
tell us whether a technote meets your needs. Please mention "FAQ mailing" 
in the comments field, and please include suggestions for additional 
content, which would be helpful to you, but which you have not been able 
to find while searching on our web site.

Feedback to this mail, other than document feedback via the web, can be 
sent to Flemming T Christensen (internet mail: flemc@xxxxxxxxxx). This 
includes suggestions for future content.

Here are some other ways that you can access Sametime self-help support 
information on the Web:
-- Register for My Support, which allows you to build a custom portal of 
support information and to subscribe to email notifications. Visit 
http://www.ibm.com/software/support/einfo.html to learn more.
-- Visit the Lotus Sametime product support page at 
http://www.ibm.com/software/lotus/support/sametime/support.html.
-- Participate in the user-to-user Lotus Sametime forum at 
http://www.lotus.com/ldd/stforum.nsf.
-- Access Lotus Sametime Product Documentation, Release Notes, White 
Papers, Redbooks, etc at 
http://www-10.lotus.com/ldd/notesua.nsf/find/sttoolkit
-- Access the Sametime DeveloperWorks page for downloads, learning 
resources and more: 
http://www-136.ibm.com/developerworks/lotus/products/instantmessaging
-- Determine what problems are fixed in each release by viewing the 
Sametime Fix List database: http://www-10.lotus.com/ldd/stfixlist.nsf
-- View the (often requested) FAQ response on Notes chat entitlement: 
http://www.lotus.com/products/product3.nsf/wdocs/e50f5c25b08769bf85256e61006739ec

-- Subscribe to the Lotus Sametime support RSS feed. Visit 
http://www.ibm.com/software/support/rss/lotus/index.html?ca=rsslotus for 
help with RSS and for links to all the Lotus software RSS feeds, including 
the feed for Lotus Sametime.

Kind regards,

The IBM Lotus Sametime team