I once got replacement parts for my desktop 45 minutes after I hung up the
phone. The tech showed up at my house 2 hours later. I was told to give him
3 hours before I called back.
Of course, this was after spending 2 hours on the phone with Babu and his
boss, Jayshree. She was giving me a hard time, and I said "I have a gold
contract, and I want to talk to a white man in Round Rock right f----ing
now". The phone clicked a couple of times and a guy said "Howdy, how can I
help you?" Ten minutes later, The parts were on the way.
From: cpf0000-bounces@xxxxxxxxxxxx [mailto:cpf0000-bounces@xxxxxxxxxxxx] On
Behalf Of Jeff Crosby
Sent: Friday, November 02, 2007 3:11 PM
To: 'Open discussion among iSeries Users'
Subject: Re: [CPF0000] Away for a while
You betcha. They know _exactly_ what they're doing. Very pleased.