There are big rats in those stores...
- steve
----- Original Message -----
From: "Paul Nelson" <nelsonp@xxxxxxxxxxxxx>
To: "'Open discussion among iSeries Users'" <cpf0000@xxxxxxxxxxxx>
Sent: Monday, September 24, 2007 3:25 PM
Subject: Re: [CPF0000] Johnny the Bagger / Customer Service ?
Chuck E Cheese is to pizza as washing machine drain water is to good
bourbon.
Paul Nelson
Cell 708-670-6978
Office 512-392-2577
nelsonp@xxxxxxxxxxxxx
-----Original Message-----
From: cpf0000-bounces@xxxxxxxxxxxx [mailto:cpf0000-bounces@xxxxxxxxxxxx]
On
Behalf Of Booth Martin
Sent: Monday, September 24, 2007 2:51 PM
To: Open discussion among iSeries Users
Subject: Re: [CPF0000] Johnny the Bagger / Customer Service ?
Not only that, Buck, usually they mail me a coupon for something to make
up for the bad experience. That goes a long ways towards making me
happier.
Three weeks ago Chuck E Cheese lost our order for food, and the cook
person came out of the kitchen and apologized. I felt a lot better.
Then she said "That was a large, wasn't it? ant what did you want for
toppings?" I answered "No, just a plain cheese, medium" and she sidled
up to me and said "shhhh.... I have the authority to upgrade your order
to whatever you want. What do you want" and then she slipped me a hand
full of tokens. Needless to say, that turned my attitude around in a
very quick way.
Buck Calabro wrote:
weekend. I use the comment surveys on receipts that fast food stores
give
now a day to make known my issues with the quality of food & service I
receive.
I do the same thing, and so does my wife, and for more than 20 years.
We've had phone calls from managers thanking us for our honesty even
when it's been bad news. We've also had phone calls from managers
trying to defend their practises.
I don't think it's possible for them to get better without feedback.
Think of it this way: If you are the only one giving feedback, the
store/restaurant will change to suit YOU! :-)
Kudos!
--buck
--
---------------------------------
Booth Martin
http://www.Martinvt.com
---------------------------------
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