Re: BPCS On Going Support -- BPCS-L

We have been off OSG for some time. We were stable on upgrades (had not needed a BMR in a year) before dripping them. Given impact of recession on our biz I not see any push for any upgrade for years away. I miss the data base of resources, even though it was a humongous pain to navigate.

My management and users love the fact that when we have a problem it is solved by the other tech support usually within two days, sometimes faster, when with OSG it usually took SSA a week to understand our problem let alone solve it, and that we get this service for considerably less money than we were paying SSA. I do not think we have had a single problem that our replacement tech support has been unable to solve, unlike the situation with OSG.

However, since we are on ... if not call tech support, no pay anything, there are some problems that management has said are not worth calling tech support on.

When we went off OSG, I gave my management a list of FIVE places that offer BPCS tech support, and suggested that I could dig up more if need be. I was told no need, they went and got bids for what could be offered to us, and I believe it was not price but services that drove who won. - Al Macintyre http://www.ryze.com/go/Al9Mac Find BPCS Documentation Suppliers http://radio.weblogs.com/0107846/stories/2002/11/08/bpcsDocSources.html BPCS/400 Computer Janitor at http://www.globalwiretechnologies.com/

I've just come off of OGS and I would like to know how many others are in
this status.  Who among you are no longer on OGS?

Thanks, John

PS: Please back channel directly to me if you'd rather not go out to the
whole group.

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