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We evaluated the other 3rd party help line services to replace the SSAGT OGS
services too.

Why pay a "set-up" fee and try to get some one up to speed and then hope
they are around to answer the phone when we need them. Also, what will that
call really cost us!

Our decision was to drop OGS and use the assistance of our original  BPCS
consultant who knows our business and has a long time relationship with us.


From: "Brian Cormier" <bcormierhome@hotmail.com>
Reply-To: bpcs-l@midrange.com
To: bpcs-l@midrange.com
Subject: OGS pricing
Date: Fri, 25 Oct 2002 20:32:21 +0000


Sounds like extortion to me...
I heard from a few users at the BPCS conference a lot of people were
dumping
OGS and using an external helpline service. We use Advanced Systems and
Products, as I've heard most others do also. The only downside I see is not
getting access to the latest version of BPCS, but since management wants to
see how things at SSA shake out over the next 2-3 years, we won't be
upgrading any time soon anyway...

Brian Cormier
Mgr. of Acct.
------------------------------------------------------
What's everyone think about the new OGS pricing schematics. If you have not
seen them, here you go:

------ 1 YEAR Option -------
18% = Keys, Phone Support, OGS On-Line, BMRs, Updates, Upgrades 12% = Keys,
Phone Support, OGS On-Line, BMRs  9% =  Keys, Phone Support  6% = Keys

For us, this equates to over 20% increase over this year's price. Last year
we trimmed 200 users off of our license to reduce the price. This year, I'm
not sure what we can do. Anyone had any luck negotiating these terms?


Gary Johnson
Applications Dev. Manager
International Wire Group, Insulated Division
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