RE: Order Maintenance Problem

Just now catching up on mail.

We had this duplicating of ECL often in 6.0.2, mixed mode.   We just moved
to 6.1.01 mixed mode from 6.0.2 last week.  It was mostly with one speedy
order entry person.  What we found is that in processing, BPCS renumbers
each line as it's processing.  If the user pulls the order back up quickly
and makes another change before it's really done processing completely -
especially if a line was deleted that is not the last line -  dup lines
occur.  We have solved most of this by saying slow down and if you need to
change the same order give it a minute!  These orders would also loop in the
orderentry subsystem for hours until somebody noticed and killed the job.
Sometimes we deleted one of the dup lines and continued but often at pick
confirm and ship confirm it would compound the error.  Best to cancel and
restart new order.  ZL-ing the LID on the dup line will work but you must
make sure you have the right line.  We were told this would probably not
happen in 6.1.01 because we no longer use GUI- maybe, maybe not!

Hope this helps


Debra Glass
Business Systems Analyst
CB Fleet Co.

-----Original Message-----
From: Chick Doe [mailto:Cdoe@barton-instruments.com]
Sent: Monday, September 24, 2001 6:17 PM
To: bpcs-l@midrange.com
Subject: Re: Order Maintenance Problem


if you find out please tell us. we are on 6.04 and we do get duplicate ECL
lines. as you say, nobody was doing anything different. we haven't been able
to find the source of the problem.

chick doe
barton instrument systems

>>> THarteau@felkerbrothers.com 09/24/01 08:42AM >>>
Hi,
     We are on V6.0.4, Mixed mode, April cum. I had a user who was adding 2
lines to a customer order. He was attempting to add lines 32 & 33. He
called before posting, because another line he had not entered appeared on
the screen. Looking at ECLW, line 31 was duplicated as line #33. The two
items he entered were on lines 34 & 35. These two lines appeared twice.
Once with field XTYOR set at 0, and the second time with a 6. For example:
Line#     Item#          Qty  Type
31   PP211113  1    0
33   PP211113  1    0
34   EH186030020    3    0
34   EH186030020    3    6
35   EH186040030    1    0
35   EH186040030    1    6

I deleted the lines with the 6, and it posted OK, but line 33 should never
have been there. The user says he is doing everything the same way he has
always done it. Anyone know what is going on? Anyone had anything like this
happen to them? He is the only user this has happened to, but I don't know
what he could have done to make this happen. Thanks for any assistance.

<===================================================>

Terri Harteau
****************
Civilization is doomed: children no longer obey their parents, crime is
rampant, the world is becoming polluted and everywhere people fight
unnecessary wars.

>From a Babylonian tablet c. 4000 years ago

****************





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