Re: RMA process-version 4.05

Heads up warning - while RMAs are processed through ORD, once the customer 
has been credited, the RMA has gone away from the system.

If you want to have notes on why something had to be returned & track this 
over time to see when the same reasons reoccur & what has been fixed for all 
time, or track percentage RMA parts vs. originally produced, then you need 
some other sub system to do that.

We are strictly make to order, engineered to order, in which many customers 
rank us on Parts Per Million Problems ... our ability to compete involves 
keeping this number extremely low, so our QC notes on why something went 
wrong, and what can be done to fix it, is a critical part of the RMA process.

Alister William Macintyre 
Computer Data Janitor etc. of BPCS 405 CD Rel-02 on 400 model 170 OS4 V4R3 
(forerunner to IBM e-Server i-Series 400)  @ http://www.cen-elec.com Central 
Industries of Indiana--->Quality manufacturer of wire harnesses and 
electrical sub-assemblies

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