RMA process-version 4.05

Hello everyone

Our company would like to utilize the BPCS RMA process to handle customer 
returns and post ship billing to issue credits for those returns. Through 
the RMA process we may authorize the customer to return the goods to us so 
that we can destroy those goods or even have the customer destroy those 
goods. In either case the customer is given credit for the goods whether 
they are returned or not and lot tracing needs to be done.

Question:

1) How should the RMA module be configured (eg: logical warehouse e.t.c)to 
track returned goods for lot tracing purposes.

2) Does the RMA process in BPCS enable reporting for returned goods 
authorized vs. returned goods actually received.

Any feedback will be appreciated.


Azeem Khan


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