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We are experiencing significant problems with Order Confirmation. The problems are inconsistent. Our shipping person runs ORD570 several times each day (start and stop). It appears with each "batch" there are shipped lines that are not costed nor updated to the ITH file. In addition, we have had zero cost updated inconsistently either from this problem or another. Based on our research this problem has been occurring since the system was installed. These programs are "vanilla" except for Bill of Lading layout changes.
My programmer has been debugging this program (and its called programs) for about 4 weeks (he is interrupted several times each day) but he has not been able to identify specifically what is causing the problem.
Can anyone provide some insight into what might be at the root of the problem? It appears this problem is in the base code so others must have encountered it.
Thanks,
Gregg E Savoy
Director Information Technology
Troy Corporation
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