405 CD oops BNET

We are 405 CD AS/400 V4R3 mixed mode.

Human errors without proper edit checking sometimes leads to zero price that 
should be standard price (e.g. someone field exited through field in error.), 
or shipping reported wrong quantity going out, and this is not caught until 
after BIL500 invoices are printed.

Accounting gets correct info from customer service, then bills customer for 
missing $ receivables via BIL600 ... they claim there is no way they can 
attribut this to specific suctomer item & it has no effect on fixing 
inventory (if wrong quantity) or sales history.

I say if you use an RMA, or dummy customer order structure, then bill adj off 
that, the process will fix history, invoice, accounting, the works, all will 
be in sync & if we had auditors who knew what the **** censored **** we are 
really doing, then they would also be happy.

My co-workers say an RMA is for customer physically returning some defective 
parts for which they need a credit, and whose repair QC needs to monitor.  It 
is not for fixing errors in our computerized paperwork.  It also seems to me 
that Customer Service does not have the staff to be doing dummy orders to 
correct other department errors.

My next proposal is to list BBL after shipping but before Billing & if any 
BNET (Bill Price) is zero, plug in the list price instead (initially via 
DFU), unless someone has notified us in advance of some legitimate exception 
... ie. do not modify the billing program to install default price because of 
occasional legitimate exceptions.  It also occurs to me that resupply orders 
to a dummy warehouse just for customer exceptions might work, since we are 
using them to handle zero profit (on each other facilities) intra company, 
but at the moment what we are doing with resupply orders is in my dog house - 
I want it fixed before expansion.

Please tell me other BPCS users have tackled this before & see no adverse 
consequences of my proposal.

What triggered this interest at this time ... I created a new query over SSD 
file with sales dollars last month 01 divided by quantity shipped equals 
average billing price.  I compared this to list price & printed differences.  
Many co-workers unhappy to see high volume of zero price shipments.  
Accounting says "Oh we saw that soon after it happened, and we fixed our 
receivables."  But there is unhappiness that corrections are not getting into 
sales history by item.

Al Macintyre  ©¿©
MIS Manager Green Screen Programmer & Computer Janitor of BPCS 405 CD Rel-02 
running on AS/400 V4R3 http://www.cen-elec.com Central Industries of 
Indiana--->Quality manufacturer of wire harnesses and electrical 
sub-assemblies
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