Re: Customer Order Problems with BPCS 6.0.02 (MM)

I verified that all posting is in batch. I called SSA help line to verify
that ORDERPOST is the job description assigned by BPCS pointing to a jobq
called ORDERPOST.  Jobq ORDERPOST is attached to a subsystem called
ORDERPOST that is single threaded jobq.  Attached to the ORDERPOST
subsystem is a default routing entry calling QCMD with class description
QSYSCLS20. So the job runs like an interactive job in terms of priority but
is single threaded and runs in a batch pool. (I know the jobq needs to be
single threaded due to record locking. I have already ran into that
problem.)

In SYS105 (Table Definition) The Client Server Configuration is set for all
users like this:

SCMCONFG  SCM Server User Configuration

 User Defined Codes  1 1              2 1                 3 0

I do not know what the user codes do?
I do not know if they are related to my problems.

Any Help would be greatly appreciated.

Chris Ertz





Ata510@aol.com on 04/28/99 03:52:13 AM

Please respond to BPCS-L@midrange.com

To:   BPCS-L@midrange.com
cc:
Subject:  Re: Customer Order Problems with BPCS 6.0.02 (MM)

Are users submitting to batch? If so, your QBATCH must be single threaded.
If
not, various errors occur due to the way COM uses work files. That may be
part of the problem.
In a message dated 4/27/99 10:36:24 AM Central Daylight Time,
certz@americanmetalproducts.com writes:
>      Hello I am Chris Ertz. I am a new user to Midrange Dot Com, but I
have
>  been working with the AS/400 since 1988 and with the System/38 before
that
>  and the System/34 before that.
>
>       I have been working with BPCS since August 14, 1995 when I became
an
>  employee of American Metal Products. At the time we were on BPCS 3.1.1.
>  Heavily modified and a mess. Now we are live on BPCS 6.0.02 Mixed Mode
>  cumulative PTF January 1998 and with individual PTF's applied on both
the
>  Client and the Server with almost no modifications by in house
programmers
>  or consultants.
>
>        I have been spoiled by another packages help line. I have not
found
>  the same level of support from SSA. They seem not to be able to
re-produce
>  my problems. I am glad I was told about this Forum. I hope someone can
give
>  me some in site to some problems that I have been experiencing with BPCS
>  6.0.02.
>
>       One of my problems with the mixed mode version of the client order
>  entry is when an order is deleted; (An Entity has been deleted by doing
a
>  File and a delete). The problem does not occur when only one user is in
the
>  client order processing. It takes several users in the client order
entry
>  (supply chain) to cause this problem. The problem is that the ECH order
>  header is physically gone and the ECL orders lines are still in the
files
>  in a soft deleted status. It does not seem like much of a problem since
the
>  objective was to delete the order, but this problem has side effects.
When
>  this problem occurs it also messes up other orders total order
discounts,
>  and open order amounts (oh what a mess).
>
>       I have created Journals over the ECH, ECL, ECS, and RCM to track
the
>  problem. I have discovered that the ECH record is not deleted but the
order
>  number has been changed to a later order number that someone else has
>  entered. This has caused problems with another order.
>
>       To stop this problem I have asked Customer service to get all of
the
>  way out of the client after deleting an order. So far it appears to have
>  worked.
>
>       Any Response would be greatly appreciated. Any known PTF's will
also
>  be greatly appreciated.
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